Padel and Travel Ltd – Terms and Conditions
(Effective 7 August 2025)

Padel and Travel Ltd is a registered company in England and Wales with Company No. 16321474 (“Padel and Travel”, “we”, “us” or “our”). These terms and conditions ("Terms") apply to all bookings made with Padel and Travel. Please read them carefully before booking your padel holiday (Holiday).

Summary of Key Terms

·       A non-refundable first payment of £300 is required at the time of booking.

·       The remaining balance is due 8 weeks before the start of the padel holiday.

·       Prices do not include flights. You are responsible for booking your own travel.

·       Valid travel insurance (covering cancellation, medical emergencies, and sports injuries) is mandatory.

·       You are responsible for ensuring they meet passport, visa, and health entry requirements.

·       We are not liable for injuries, missed travel connections, or force majeure events.

·       The person named on the booking confirmation is the lead client and is financially responsible for all monies due under these terms and conditions for their group booking.

·       All participants must be 18 years or older.

TERMS AND CONDITIONS

1.     Booking and Payment

1.1  A booking is confirmed when:

·       we receive your first payment of £300 in full and cleared funds in accordance with these Terms,

·       you accept these Terms, and

·       we issue a booking confirmation.

1.2  The price for the Holiday will be set out in the booking confirmation.

1.3  The final payment is due no later than 8 weeks before the first day of the Holiday. If booked within 8 weeks of the first day of the Holiday, full payment is due immediately upon booking.

1.4  We accept payment by credit/debit card (Visa, Mastercard, Amex). All prices and transactions are in GBP (£). 

1.5  If payment deadlines are not met, we reserve the right to cancel your booking without refunding any amounts already paid. 

1.6  Notwithstanding our rights at clause 1.5, if we are unable to collect any payment due to us under these Terms we will charge interest on any amount that is overdue at a rate of 4% a year about the Bank of England base rate from time to time.  

2.     Insurance and Travel Documentation

2.1  You must have in place for the duration of the Holiday, including all travel times, comprehensive travel insurance and such insurance must cover sports injuries, trip cancellation, medical expenses, and repatriation.

2.2  You are responsible for ensuring your passport is valid for at least 6 months after your return and that you meet visa and health entry requirements for your destination.

2.3  Padel and Travel Ltd is not liable for losses due to failure to obtain valid insurance and/or documentation.

3.     Package

3.1  The package offered for the Holiday shall:

·        include accommodation, travel to/from the retreat location, padel coaching, scheduled activities and certain meals (as outlined per booking).

·       not include international flights, or optional excursions and activities unless specified.

3.2  Activities or excursions mentioned or referred to on our website or social media are indicative of what there might be to offer in the local area in the Holiday location and may vary depending on local providers.

4.     Changes and Cancellations

4.1  By you:

If you wish to change your booking:

·       Requests must be made in writing by the lead client.

·       A £25 admin fee applies per person, plus any additional supplier charges.

·       Transfers to another person are allowed up to 7 days before departure, subject to our prior written approval and fees.

If you cancel:

·       51+ days prior: your cancellation fee will be £300

·       ≤50 days: your cancellation fee will be 100% of total booking price

·       All cancellations must be made in writing and are effective upon our acknowledgment of receipt.

4.2  By us:

We reserve the right to cancel your retreat if the minimum number of guests is not reached or due to force majeure. In such cases, you will be offered:

·       A free transfer to a future Holiday (same destination or equivalent) or

·       A full refund within 14 days.

We may make minor changes (e.g. hotel or coach substitutions) without obligation to refund you. In the case of major changes (e.g. destination or significant downgrade in services), we will offer options including full refunds.

5.     Participation, Conduct, and Health

5.1  You are responsible for:

·       Completing all required forms and pre-trip questionnaires accurately,

·       Ensuring your fitness level is suitable for physical activity,

·       Complying with our staff’s instructions and code of conduct.

5.2  Padel and Travel Ltd reserves the right in its absolute discretion to exclude guests for:

·       Health concerns,

·       Disruptive or unsafe behaviour,

·       Non-compliance with instructions,

·       Offensive, discriminatory, or criminal behaviour.

·       No refunds or travel assistance will be provided in such cases, and future bookings may be refused.

5.3  You shall provide all information reasonably required for us to fulfil the Holiday  

6.     Liability and Disclaimers

6.1  We are not liable for:

·       Personal injuries, loss, or damage incurred during padel sessions, travel, or excursions (except where caused by our proven negligence),

·       Delays, cancellations, or changes beyond our control,

·       Services or facilities provided by third parties or booked independently.

6.2  Clients are required to have adequate insurance in place to cover potential risks.

6.3  In medical emergencies, we will use our reasonable endeavours to assist with local support and hospital transfers. You are responsible for reimbursement of related costs.

7.     Optional Excursions

7.1  Any optional excursions or activities booked by you are operated by independent third-party providers. Such excursions or activities do not form part of your contract with Padel and Travel Ltd, even if we assist with booking or payment or similar.

7.2  We are not liable for the performance or safety of such excursions or activities, nor for changes, cancellations, or pricing discrepancies and you will need to deal with the third party providers.

8.     Photography and Media Consent

By joining a padel holiday, you grant Padel and Travel Ltd and our media partner (Portrayed Photography) the right to use photographs or video footage of you for promotional purposes, unless you opt out in writing at least 48 hours before the first day of the Holiday .

·       Opt-out guests will wear a wristband for identification.

·       You may request removal of any posted images after the trip.

9.     Complaints and Support

9.1  If something goes wrong:

·       Notify the local supplier and our on-site representative immediately.

·       If unresolved, email us at tricia@padelandtravel.co.uk.

·       Written complaints must be submitted within 28 days of your return.

9.2  Mail complaints should be sent to:

Padel and Travel Ltd

177 South Croxted Road

London SE21 8AY

United Kingdom

9.3  Failure to follow this process may affect your rights.

10.  Disabilities and Medical Issues

We are not a specialist provider for guests with disabilities. You must inform us before booking of any medical condition or mobility issue that may affect your participation. We reserve the right to decline bookings if reasonable accommodation is not possible.

11.  Force Majeure

We are not liable for any failure to perform, or delay in performance of, our obligations caused by events beyond our control, including but not limited to:

·       Natural disasters

·       Wars, strikes, civil unrest

·       Health crises or pandemics

·       Government restrictions or travel bans

In such events, we may cancel or reschedule your Holiday under these Terms.

12.  Padel programmes

12.1        The Holiday booked under these Terms will include the provision of a padel programme (Programme) delivered by a padel coach (Coach) acting on a self employed basis.

12.2        We do not accept any responsibility in the event that the Programme is rearranged due to adverse weather conditions or for any other reason beyond our control including the failure of the Coach to comply with their obligations under their contract with us.  

12.3        We shall use our reasonable endeavours to  make up for lost hours but this cannot be guaranteed. You freely accept the risk that weather conditions may affect in whole or in part the number of hours of court time provided and acknowledge that the Coach works for us on a self employed basis.

12.4        Our team reserve the right to cancel or revise events at their discretion in relation to the Programme.

13.  Data protection and WhatsApp

13.1        Both you and us shall comply with all applicable data protection laws in dealing with any personal data received in the process of booking and/or attending the Holiday or otherwise.

13.2        If you have any concerns regarding data protection please email tricia@padelandtravel.co.uk.

13.3        By accepting these Terms you acknowledge that you will be placed in a WhatsApp group with others who have booked the Holiday and your mobile number will be shared with other participants.  To Opt-Out of this, please contact us by emailing tricia@padelandtravel.co.uk or leave the group on WhatsApp. 

14.  Package travel regulations

14.1        If your trip includes 2 components, sold within the same Package (for example Accommodation & Padel) then your trip is fully protected through the Package Travel Regulations 2018, which you can read more about here.

14.2        If your trip includes only 1 component (for example Accommodation Only or Padel Only) then your trip will not be protected through the Package Travel Regulations.

15.  Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.