Padel and Travel Ltd – Terms and Conditions
DRAFT - (Effective 7 July 2025)

Padel and Travel Ltd is a registered company in England and Wales (Company No. 16321474). These terms and conditions ("Terms") apply to all bookings made with Padel and Travel Ltd. Please read them carefully before booking your padel holiday.

Summary of Key Terms

  • A 30% non-refundable deposit is required at the time of booking.

  • The remaining balance is due 8 weeks before the start of your padel holiday.

  • Prices do not include flights. Clients are responsible for booking their own travel.

  • Valid travel insurance (covering cancellation, medical emergencies, and sports injuries) is mandatory.

  • Clients are responsible for ensuring they meet passport, visa, and health entry requirements.

  • Padel and Travel Ltd is not liable for injuries, missed travel connections, or force majeure events.

  • The person named on the booking confirmation is the lead client and is financially responsible.

  • All participants must be 18 years or older.

1. Booking and Payment Terms

A booking is confirmed when:

  • You submit your 30% deposit,

  • You accept these Terms, and

  • We issue a booking confirmation.

The final payment is due no later than 8 weeks before the retreat start date. If booked within 8 weeks of the start date, full payment is due immediately upon booking.

We accept payment by credit/debit card (Visa, Mastercard, Amex). All prices and transactions are in GBP (£).

If payment deadlines are not met, we reserve the right to cancel your booking without refund of any amounts already paid.

2. Insurance and Travel Documentation

  • Comprehensive travel insurance is a requirement and must cover sports injuries, trip cancellation, medical expenses, and repatriation.

  • You are responsible for ensuring your passport is valid for at least 6 months after your return and that you meet visa and health entry requirements for your destination.

  • Padel and Travel Ltd is not liable for losses due to failure to obtain valid documentation.

3. Package Inclusions & Exclusions

  • Packages include accommodation, padel coaching, scheduled activities and certain meals (as outlined per booking).

  • Packages do not include international flights, travel to/from the retreat location, or optional excursions unless specified.

  • Activities or excursions mentioned on our website or social media are indicative and may vary depending on local providers.

4. Changes and Cancellations

By You:

If you wish to change your booking:

  • Requests must be made in writing by the lead client.

  • A £25 admin fee applies per person, plus any additional supplier charges.

  • Transfers to another person are allowed up to 7 days before departure, subject to approval and fees.

If you cancel:

  • 51+ days prior: your cancellation fee will be 30% of the total booking price

  • 50–46 days: your cancellation fee will be 70% of the total booking price

  • 45–41 days: your cancellation fee will be 90% of the total booking price

  • ≤40 days: your cancellation fee will be 100% of total booking price

  • All cancellations must be made in writing and are effective upon acknowledgment.

By Us:

We reserve the right to cancel your retreat if the minimum number of guests is not reached or due to force majeure. In such cases, you will be offered:

  • A free transfer to a future retreat (same destination or equivalent),

  • A full refund within 14 days.

We may make minor changes (e.g. hotel or coach substitutions) without obligation to refund. In the case of major changes (e.g. destination or significant downgrade in services), we will offer options including full refunds.

5. Participation, Conduct, and Health

You are responsible for:

  • Completing all required forms and pre-trip questionnaires accurately,

  • Ensuring your fitness level is suitable for physical activity,

  • Complying with our staff’s instructions and code of conduct.

Padel and Travel Ltd reserves the right to exclude guests for:

  • Health concerns,

  • Disruptive or unsafe behaviour,

  • Non-compliance with instructions,

  • Offensive, discriminatory, or criminal behaviour.

No refunds or travel assistance will be provided in such cases, and future bookings may be refused.

6. Liability and Disclaimers

We are not liable for:

  • Personal injuries, loss, or damage incurred during padel sessions, travel, or excursions (except where caused by our proven negligence),

  • Delays, cancellations, or changes beyond our control,

  • Services or facilities provided by third parties or booked independently.

Clients are required to have adequate insurance in place to cover potential risks.

In medical emergencies, we will assist with local support and hospital transfers. Clients are responsible for reimbursement of related costs.

7. Optional Excursions

Optional excursions or activities are operated by independent third-party providers. These do not form part of your contract with Padel and Travel Ltd, even if we assist with booking or payment.

We are not liable for the performance or safety of such activities, nor for changes, cancellations, or pricing discrepancies.

8. Photography and Media Consent

By joining a padel holiday, you grant Padel and Travel Ltd and our media partner (Portrayed Photography) the right to use photographs or video footage of you for promotional purposes, unless you opt out in writing at least 48 hours before the retreat start date.

  • Opt-out guests will wear a wristband for identification.

  • You may request removal of any posted images after the trip.

9. Complaints and Support

If something goes wrong:

  • Notify the local supplier and our on-site representative immediately.

  • If unresolved, email us at tricia@padelandtravel.co.uk.

  • Written complaints must be submitted within 28 days of your return.

Mail complaints to:
Padel and Travel Ltd
177 South Croxted Road
London SE21 8AY
United Kingdom

Failure to follow this process may affect your rights.

10. Disabilities and Medical Issues

We are not a specialist provider for guests with disabilities. You must inform us before booking of any medical condition or mobility issue that may affect your participation. We reserve the right to decline bookings if reasonable accommodation is not possible.

11. Force Majeure

We are not liable for any failure to perform, or delay in performance of, our obligations caused by events beyond our control, including but not limited to:

  • Natural disasters

  • Wars, strikes, civil unrest

  • Health crises or pandemics

  • Government restrictions or travel bans

In such events, we may cancel or reschedule your padel holiday.

12. Padel programmes

We do not accept any responsibility in the event that the Programme is rearranged due to adverse weather conditions. Every effort will be made to make up for lost hours but this cannot be guaranteed. You freely accept the risk that weather conditions may affect in whole or in part the number of hours of court time provided. Our team reserve the right to cancel or revise events at their discretion in relation to our padel programmes.

13. WhatsApp group

By accepting our Terms & Conditions you acknowledge that you will be placed in a WhatsApp group with other members of your event. This will involve your mobile number being shared with other participants.  To Opt-Out of this, please contact us by emailing tricia@padelandtravel.co.uk.

14. Package travel regulations

If your trip includes 2 components, sold within the same Package (for example Accommodation & Padel) then your trip is fully protected through the Package Travel Regulations 2018, which you can read more about here.

If your trip includes only 1 component (for example Accommodation Only or Padel Only) then your trip will not be protected through the Package Travel Regulations.

15. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.